H&D Aesthetics Studio takes its responsibilities in relation to protecting your Personal Data and compliance with laws very seriously. We are committed to properly managing, protecting and processing your Personal Data in accordance with this Policy, which shall apply to all Personal Data we collect from you through our Platforms.

Please read and review this Policy, which will inform you how we collect, use, process and disclose your Personal Data. We may also collect and process your Personal Data under any exceptions to Applicable Laws, which are not set out in this Policy. We trust that it will assist you in making an informed decision whether to provide us with any of your Personal Data.

For the purposes of understanding H&D Aesthetics Studio’s Personal Data Protection Policy (“Policy”), capitalized terms used in this Policy shall have the following meanings:

“Personal Data” means any data, whether true or not, which is (a) about an individual who can be identified (i) from that data; or (ii) from that data and other information to which we have or are likely to have access and would include data in our records as may be updated from time to time, or (b) defined as “personal data” or “personal information” under any Applicable Laws.

“Platforms” means collectively H&D Aesthetics Studio’s website, Social Media, and any other websites or applications which we may own or operate from time to time;

“Retail Goods and Services” means sales of goods or provision of services in relation to any of the following (whether through physical or online channels or in any other media now known or available in the future):

“Social Media” means H&D Aesthetics Studio’s pages and accounts on third party social media platforms such as Instagram, Facebook, Twitter, Pinterest and Google+’

“Website” means the H&D Aesthetics Studio’s website accessed at the following address https://www.hdashop.com/

During our relationship with you, we may collect Personal Data from you. Examples of the types of Personal Data we may collect include your name, contact details, mailing and delivery addresses, email address, birthday, network and device data, your shopping or browsing behaviors, facial image, voice recording (for customer service calls) and any other personally identifiable information which you have provided us in any forms you may have submitted to us, or in the course of any other forms of interaction between you and us. We will notify you when you must provide such Personal Data. Where it is mandatory to provide such Personal Data, please note that if you do not provide such Personal Data to us, then we may not be able to provide our services to you. We may also request other Personal Data from which is not marked as “mandatory” where it is entirely voluntary for you to provide such Personal Data (though please note that such personal data are used for the purpose of improving our understanding of our Platforms’ and users and providing better products and/or services).

If you provide us with Personal Data relating to a third party by submitting such Personal Data to us, you represent to us that you have obtained the consent of the third party to provide us with their Personal Data for the respective purposes.

By clicking “Yes” on our Policy pop-up or any web form referring to this Policy on any of our online platforms, submitting your Personal Data to us when signing up for an account on the Website, browsing our Website, or ordering any of our products and services, you are agreeing to the terms of this Policy.

We may update this Policy to ensure that it is consistent with industry trends and/or any changes in legal or regulatory requirements. You agree to be bound by the prevailing terms of the Policy as updated from time to time. We will endeavor to notify you by email or by notice on the Website of any material changes to the Policy.

We collect Personal Data from you when:
• You register an account on the Website;
• You use any of our related services, such as subscribing to our newsletter, product notifications;
• You browse our products and services or otherwise interact with our Website;
• You accept our cookies on your device;
• You interact with our customer experience team or other representatives, for example, via our webform, emails, telephone calls, letters, or face-to-face meetings;
• You interact with us on our Social Media, such as liking our posts, commenting on our posts, private messaging us on our Social Media;
• Your authorized representative submits your Personal Data to us for any purpose reasonably authorized by you, for example if such representative is purchasing our product or service to be delivered to you or as a gift;
• Our third-party analytics and other service providers provide your Personal Data to us, which was collected and processed by them and disclosed to us pursuant to their separate privacy policies;
• When you voluntarily submit your Personal Data to us for any reason.

We usually do not collect your credit card details, whether to process your payment or for customer service purposes. Your credit card details are collected, processed and stored directly by our third-party payment processors pursuant to their terms of use and privacy policies. None of your credit card details are stored with us. However, we may collect your bank account details to process refunds.

Please also take note of our Cookies Policy below in respect of the data collected and used by third-party cookies and trackers on our Website.

We may also collect your Personal Data in circumstances where such collection does not require consent under laws.

Please ensure that all Personal Data submitted to us is complete, accurate, true and correct. Failure to do so may result in our inability to provide you with the products and services you have requested.

We may use and disclose your Personal Data for purposes necessary to provide you with our products as services, including to:
• register and maintain your user account and to verify your identity or age;
• process your order for our products or services, process or collect your payment for the order;
• deliver or perform the products or services you purchased, including our couriers calling or messaging you to obtain your delivery instructions;
• process your returns or refunds in accordance with our Terms of Service;
• provide you with supporting services and functions related to your user account, such as saved items in cart, wish list, brand or product notifications;
• communicate with you in relation to your queries, requests and feedback, material changes to our Website Terms of Service, Policy or other terms and conditions, and matters relating to the operation of your account;
• personalize and improve your customer experience when you visit the Website, for example by prioritizing products and services appearing in your search results or feed;
• monitor and enforce compliance with our Terms of Service, including dispute resolution;
• comply with internal risk controls, the terms of our access to payment processing, financial or banking services such as credit card disputes, fraud, billing errors, or any applicable law;
• ensure our Website function properly and to improve their performance, by carrying out activities such as debugging, statistical analyses for optimizing our Website.

We may also use your Personal Data for other purposes which are reasonably related to the Purposes and where we have obtained and maintain related consent, the Additional Purposes; or in circumstances where such use does not require consent under laws.

Note: We cannot use your Personal Data to send you any marketing communications without your consent. If you have given us your consent, you may withdraw your consent. If you withdraw your consent for us to use and process your Personal Data the Purposes or the Additional Purposes (except relating to sending you marketing communications), we may no longer be able to provide you with the related products, services or benefits associated with our promotion.

In relation to our use of your Personal Data for the Purposes or Additional Purposes, we may disclose your Personal Data to our:
• employees, consultants, temporary workers;
• payment processors, who process your payment on the Website and the Apps;
• logistics providers, such as courier services which will deliver your order to you;
• business partners or vendors in connection with the processing of any promotion, event or service organized by us;
• professional advisers and consultants who provide legal and other advisory and consultancy services;
• agents, contractors or service providers who provide operational services to us, such as online cloud storage and processing, marketing optimization, information technology, telecommunications, security or other relevant services which requires their collection, use or disclosure of your Personal Data;
• any other party whom you authorize us to disclose your Personal Data to. We may also disclose your Personal Data (a) for other purposes which are reasonably related to the Purposes and where we have obtained and maintain related consent, the Additional Purposes; or in circumstances where such disclosure does not require consent under the laws.

We do our best to minimize the disclosure of your Personal Data to the information necessary to perform the related Purpose or Additional Purpose.

H&D Aesthetics Studio uses the services of third party vendors, who may implement cookies on the Website. Advertisements on the Website may be provided by third party agencies. These advertisements may also generate cookies, for example, to track how many people have viewed the advertisement. The collection, use, and disclosure of information, including Personal Data, collected by such third party cookies are subject to the privacy and data protections policies of the third party vendors and are not under our control.

You may reject third party cookies through the settings on your browser. Note that this may result in the loss of Website functionality, restrict your use of the Website, or delay or affect the way in which the Website operates.

HDASHOP uses certain Google Analytics functions. Please see this link for how your data is collected and this link for instructions on how to opt-out of any Google Analytics data tracking.

HDASHOP may use Google Analytics features based on Display Advertising, including but not restricted to the following: Remarketing, Google Display Network Impression Reporting, DoubleClick Campaign Manager Integration, and Google Analytics Demographics and Interest Reporting. Using the Google Ads Settings, you can opt-out of Google Analytics for Display Advertising and customize Google Display Network ads.

HDASHOP also uses Remarking with Google Analytics to advertise online; third-party vendors, including Google, may show HDASHOP ads on sites across the Internet. HDASHOP and third-party vendors, including Google, use first-party cookies (such as the Google Analytics cookie) and third-party cookies (such as the DoubleClick cookie) together to inform, optimize, and serve ads based on visitors’ past visits to HDASHOP, as well as report how ad impressions, other uses of ad services, and interactions with these ad impressions and ad services are related to visits to HDASHOP.

When you log on to the HDASHOP website, HDASHOP with the help of Google Analytics may use your browsing behavior to connect it with any other data that has previously been provided by you, in accordance with this Policy.

For any questions relating to your Personal Data or about this Policy, if you have a complaint regarding the collection, use or handling of your Personal Data by us, or a question about how we are complying with laws, you may contact our Data Protection Officer via one of the following methods:
(a) Email address: enquiry@hdashop.com
(b) Office address:
① 9th Floor, Amtel Building,148 Des Voeux Road Central, Central, Hong Kong:
② #04-138, WeWork, Upper East Park View Building, ChaoYang District, BeiJing, China.

Emails and letters should clearly state that you are making a data protection query, request or complain in the subject line to ensure the matter is dealt with expediently. We will strive to deal with any query, request or complaint promptly and fairly.

As part of our efforts to ensure that we properly manage, protect and process your Personal Data, we will be reviewing our policies, procedures and processes from time to time. In this regard, H&D Aesthetics Studio may update this Policy to ensure that it is consistent with industry trends and any changes in legal or regulatory requirements. We reserve the right to amend the terms of this Policy at our absolute discretion.

Subject to your rights at law, you agree to be bound by the prevailing terms of the Policy as updated from time to time on our Website. Any amended Policy will be posted on our website and can be viewed at https://www.hdashop.com/privacy-policy/. By continuing to use our Platforms and/or services after the Policy has been amended, you hereby agree to be bound by the terms of such amended Policy.

You are encouraged to visit the above Website from time to time to ensure that you are well-informed of our latest policies in relation to Personal Data protection.

Nothing in this Policy shall limit your rights under laws.

The provisions of this Policy shall be severable, and if any provision, or part-provision, of this Policy shall be held or declared to be illegal, invalid, or unenforceable, such illegality, invalidity, or unenforceability shall not affect any other provision, or part-provision, of this Policy, and the remainder of this Policy, disregarding such illegal, invalid or unenforceable provision, or part-provision, shall continue in full force and effect as through such illegal, invalid, or unenforceable provision, or part-provision, had not been contained in this Policy.